Refund Policy – RT-LAB

At RT-LAB, we strive to maintain accuracy, transparency, and trust in all Rudraksha testing and certification services we provide. Every report is prepared using professional testing equipment and verified procedures.

Our Commitment:
We stand by our results and ensure the authenticity of each report. However, in rare cases where a client can provide valid and verifiable evidence that our report findings are incorrect, we offer a full refund of the testing fee.

Eligibility for Refund

1. The customer must present clear, credible evidence from a recognized and competent laboratory or professional that directly contradicts the RT-LAB test result.
2. The claim must be made within 7 days from the date of the report issuance.
3. The original sample tested and the RT-LAB certificate must be presented for review.

Non-Refundable Situations

1. Refunds are not applicable once testing has begun unless a valid evidence-based dispute is raised.
2. Refunds will not be issued for customer dissatisfaction, spiritual beliefs, or value-based disagreements unrelated to test accuracy.
3. No refund applies to damage or loss of samples during shipment or after completion of testing.

Refund Process

1. Submit your refund request via email at support@rudraksha-lab.com along with supporting documents and evidence.
2. Our team will review your claim within 7 working days.
3. If verified as valid, the refund will be processed to your original payment method within 5–10 business days.

Note:
We refund if any customer can give clear and valid evidence that our report is wrong. RT-LAB reserves the right to verify the claim before approving a refund.

For refund-related queries, please contact:
RT-LAB – Rudraksha Testing & Certification Center
Email: support@rudraksha-lab.com
Phone: +91 9711894156